Terms of service

1. INTRODUCTION

This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website (www. bombu. es) and the purchase of products therein (hereinafter, the "Conditions"). We ask you to read these Conditions and our Privacy Policy carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Privacy Policies, so if you do not agree with all the Conditions and the Privacy Policies, you should not use this website. We reserve the right to change these Terms from time to time without notice to you. The version of the Terms that will apply to your order will be the one existing at www. bombu. is at the time of placing the order. If you have any questions related to the Conditions or the Privacy Policies, you can contact us through our contact channels.

2. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policies. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

3. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

i. Make use of this website only to make legally valid inquiries or orders.

ii. Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

iii. Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. You also agree that we may use such information to contact you if necessary in accordance with our Privacy Policy. If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

4. SERVICE AVAILABILITY

The items offered through this website are only available for shipment to Spanish territory except the Canary Islands, the Balearic Islands, Ceuta and Melilla[AM1]. The products offered on the website are subject to subsequent verification of their availability.

5. HOW TO PLACE AN ORDER [AM2] [LC3]

To place an order, you must follow the online purchase procedure and click on "Authorize payment". Following this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). In addition, we will inform you by email that the product is being shipped (the "Shipping Confirmation").

6. TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this web page, you must immediately send an email to the following address: contacto@bombu. is

This web page shows confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, by phone or at the aforementioned email address, to correct the error. .

7. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid. We reserve the right to discontinue a product at any time.

8. DELIVERY

Unless there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 20 days [AM4] [LC5] from the date of the Order Confirmation.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid .

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

9. NON-DELIVERY

If we are unable to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse.

Also, we will leave you a note explaining where your order is and how to have it sent to you again. In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will return all payments received from you, except delivery costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

10. TRANSMISSION OF RISK AND OWNERSHIP

The risks of the products will be borne by you from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this occurs at a later time.

11. PRICE AND PAYMENT[AM6]

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time without affecting orders for which we have already sent you an Order Confirmation. The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded. We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the price error is obvious and unambiguous and could reasonably be recognized by you as an incorrect price.

Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders placed in the My Account section.

You can use Visa, Mastercard, American Express and PayPal as a means of payment. By clicking on "Authorize Payment" you are confirming that the credit card is yours. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

12. BUY AS GUEST [AM7] [LC8]

This website also allows purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order.

13. VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the address delivery is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

14. RETURN POLICY

14. 1 Legal right to withdraw from the purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, provided that the item is not an item requested through the "Tailor Made" section. .

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, after 14 days natural days of the day that you or a third party indicated by you acquired material possession of the last of those assets. To exercise the right of withdrawal, you must notify us at the email address www. bombu. is, your decision to withdraw from the contract through an unequivocal statement.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, except delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date of the date on notify us of your decision to withdraw. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return it to us through a messenger/courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You can send your return from any MRW office in Spain to the following address: MRW Office. Ronda del General Mitre, 147, 08022 Barcelona[LC9] [AM10] to the attention of Bombü Spain.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

14. 2 Common Provisions

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond the mere opening of it, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession. This implies, among other things, that the items will not be damaged or soiled, will not have been washed, altered or worn (apart from having been tried on) and that all labels will be intact. Please return the item using or including all its original packaging, instructions and other accompanying documents. Only after examining the article will we notify you if you are entitled to a refund of the amounts paid.

14. 3. Change of size

In cases where you consider that the size of the purchased product does not meet your needs, you have the option to withdraw in the terms indicated in clauses 14. 1 and 14. 2 and purchase a new product of the desired size. [LC11] [AM12]

15. LIABILITY AND EXEMPTION FROM LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

i. loss of income or sales:

ii. loss of business;

iii. loss of profit or loss of contracts;

iv. loss of anticipated savings;

v. data loss; y

vi. loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless that expressly establishes the contrary in the same.

16. INDUSTRIAL AND INTELLECTUAL PROPERTY [AM13]

You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for their use . You may use said material only in the manner expressly authorized by us or by those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or

Contact details.

17. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not make improper use of this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging program or material. You will not try to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

18. PARTIAL NULLITY

If any of the provisions of these Conditions were declared null and void by final resolution, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.